Refunds and Returns Policy

  1. Banner Pens or Scroll Pens delivered may be returned for a refund, exchange or replacement within 21 days if they are found to be faulty. The cost of returns may be refunded in whole or in part to the customer depending on the fault with the pens.
  2. Banner Pens or Scroll Pens that are damaged on delivery must be reported to Banner-Pens USA within 48 hours of being delivered. Goods must be visually inspected by the customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. Goods that are missing, delivered faulty or defective by Banner-Pens USA may be replaced, repaired, refunded or exchanged provided Banner-Pens USA is informed in writing within 21 days.
  3. Clauses 1 and 2 above do not apply to any defect in the goods caused by the fault, negligence or failure of the customer.